Refund policy

Neatify – Return & Refund Policy

At Neatify, we’re committed to helping you create a more organized and stress-free space. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, assembled, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging (if applicable)

Return Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

 

Customers may request an order cancellation within 24 hours of placing their order.

Orders are typically processed within 1–3 business days after the order is placed. Once an order has been processed or shipped, it can no longer be cancelled.

If a customer requests cancellation before shipment and within the cancellation period specified on the website, the order may be cancelled and a full refund will be issued to the original payment method.

To request a cancellation, customers should contact our support team as soon as possible with their order details.

 

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may ask for additional details if needed.

2) Return Instructions

If approved, we will provide:

  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered

3) Refund Issuance

Once your return is received and approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days (depending on your payment provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless the item is faulty)
  • Returns showing signs of use or damage may be rejected
  • Excessive or suspicious return requests may be declined

💬 Need Help?

We’re here to support you every step of the way.

👉 Visit our Contact Us page — our team will ensure your Neatify experience remains smooth, simple, and hassle-free.